STUDENTS
Trini Sernas, Emma McCallum
PROFESSORS
Matthew Wizinsky
'A2 Fix It' is a piece of civic technology run by the city of Ann Arbor, allowing residents to communicate their issues to the city. This application could serve as an incredibly valuable tool, yet it is underutilized and unknown to many residents.
During our UT 330 Studio, we wanted to improve the user experience by making the reporting process more intuitive while addressing concerns raised in interviews and survey results. Our new user flow improves the reporting process logic, and addresses issues such as reducing unwanted reports through streamlined public and private posting.